Citizens Wealth Management

 

Charter One Investment Services Business Continuity Plan

CCO Investment Services Quarterly Trade Execution Report

Form ADV Disclosure Brochure

---

Understanding Potential Conflicts of Interest and Cost Sharing Relationships with Mutual Fund Providers

There are a number of mutual funds available for sale in the marketplace.  To assist our clients in choosing the appropriate mutual funds to meet their needs, our Financial Consultants focus on a select group of mutual funds from some of the largest and most well known companies that provide a wide range of mutual fund products to CCO Investment Services Corp. (CCO) clients.

CCO has entered into agreements with certain mutual fund providers to share the cost of training and education of our Financial Consultants, conferences and meetings, seminars for current and prospective clients, internal wholesaling, distribution of sales and marketing materials, and for conducting due diligence on the mutual fund providers.  The sharing of costs can take the form of compensation made by these mutual fund providers to CCO in amounts up to .1% on customer assets managed by the mutual fund providers, and up to .05% on the sales of mutual fund products to CCO clients.  Mutual fund providers may also reimburse CCO for expense incurred, either directly or indirectly during training and educational conferences and seminars.  These payments are not made directly by you.  They are paid by the mutual fund providers or its affiliates.  None of these payments is passed on to your CCO Financial Consultant, even though the funds may be used for some of the general activities and benefits to your Financial Consultant that are described above.

Below is a current list of mutual fund providers that may make compensation payments to CCO:

1. Alliance Bernstein Investments, Inc.
2. Allianz Global Investors Distributors LLC
3. BlackRock Investments, LLC
4. Eaton Vance Distributors, Inc.
5. Federated Securities Corp.
6. Fidelity Distributors Corporation
7. Franklin Templeton Distributors, Inc.
8. Hartford Investment Financial Services Company, LLC
9. John Hancock Funds, LLC
10. MBSC Securities Corp.
11. New York Life Investment Management, LLC
12. Oppenheimer Funds Distributor, Inc.
13. Pacific Select Distributors, Inc.
14. PIMCO Investments, LLC
15. Principal Funds Distributor, Inc.
16. Putnam Retail Management Limited Partnership
17. Riversource Distributors, Inc.
18. Transamerica Capital, Inc.

---

Understanding Potential Conflicts of Interest and Revenue Sharing Relationships with Annuity Providers

There are a large number of annuities available for sale in the marketplace. To assist our clients in choosing the appropriate annuity to meet their needs, we only offer a select group of annuities from some of the largest and most well known insurance companies that provide a wide array of annuity products (“annuity providers”) to CCO Investment Services Corp. (CCO) clients. Each of these annuity providers or the entity that markets the annuity contract has also agreed to make revenue sharing payments to CCO. These revenue-sharing payments are separate from the mortality and expense risk charges, administrative fees, contract maintenance (or “annual”) fees, applicable sales charges or contingent deferred sales charges, and the underlying sub-account expenses disclosed in the contract prospectus and in sub-account prospectus fee tables. Revenue-sharing payments are paid out of the annuity provider’s revenues or profits and not from a client’s contract value or the assets of a sub-account. However, the annuity provider’s revenues or profits may in part be derived from the product fees and expenses described in the prospectus. No portion of these revenue-sharing payments to CCO is made by means of brokerage commissions generated by the provider, the sub-account investment companies or their affiliates.

It is also important to note that our Financial Consultants receive absolutely no additional compensation as a result of these revenue-sharing payments. Revenue sharing payments are in addition to standard sales commissions and other fees that CCO receives.

These revenue sharing payments may be used by CCO to defray the costs of training and educating our Financial Consultants as well as the costs of conferences and meetings, internal wholesaling, distribution of sales and marketing materials, and due diligence on the insurance companies. In addition, they may be used to pay for seminars for current and prospective clients. The revenue sharing payments may also constitute additional compensation to CCO. Revenue sharing can take the form of compensation from the annuity carriers to CCO in amounts up to .05% on customer assets managed by the annuity providers, and up to .25% on the sale of annuity products to CCO clients. Annuity providers may also reimburse CCO for expenses incurred during training and educational conferences and seminars.

Below is a list of annuity carriers that may make compensation payments to CCO:

1. AIG	12. New York Life Insurance Co.
2. SunAmerica	13. Pacific Life Insurance Company
3. AXA/Equitable Life Insurance Company	14. Principal Financial Group
4. Genworth Life Insurance Company	15. Prudential Annuities Distributor
5. Hartford Life Insurance Company	16. RiverSource Life Insurance Company
6. Jackson National Life	17. Security Benefit Life Insurance Company
7. John Hancock Life Insurance Company	18. Sun Life Financial Distributors, Inc.
8. Lincoln Financial Group	19. Symetra Life Insurance Company
9. MetLife Investors	20. Transamerica Life Insurance Company
10. Midland National Life Insurance Company	21. Western Southern Life
11. Nationwide Life Insurance Company

Variable life insurance policies are sold by prospectus. Please obtain a prospectus and read it carefully before investing or sending money.

Securities, Insurance and Investment Advisory Services offered through CCO Investment Services Corp. Member FINRA, SIPC. 770 Legacy Place, MLP240, Dedham, MA 02026. 1-888-411-8311. CCO Investment Services Corp. is an affiliate of RBS Citizens, N.A. and Citizens Bank of Pennsylvania.

Mutual Funds, Variable Annuities and Unit Investment Trusts are sold by prospectus. Please consider the investment objectives, risks, charges and expenses carefully before investing. The prospectus which contains this and other information can be obtained by calling your Financial Consultant. Read it carefully before you invest.